Canada Career Training

Case and Client Managers

Industry Category: 

Insurance Agency

Quick overview of solution to problem:

Interpersonal skills and digital literacy help injured trades’ workers re-enter the job market.

Relatable summary to general problem:

A worker in trades, transport and equipment operations are 4 times more likely to get exposed to an on-the-job injury compared to those employed in an office setting (www.150.statcan.gc.ca). Once that injury occurs and they are  no longer able to do physically challenging work, the employee must learn new skills in order to re-enter the job market in a different capacity that is not as strenuous. This is also known as upskilling, which is what enables you to be competitive in a new role.

Computer skills are some of the top skills needed to succeed in an office environment, where physical activity is limited.  This is the type of upskilling this government agency needs to provide its injured clients in order to re-enter the job market and be successful in their new role.

Client Overview:

This is a government agency focused on helping injured workers obtain the services they need to improve their health , personal, and professional skills in order to re-enter the job market.

The Challenge:

• Provide training to students that lack the computer skills needed to succeed in an office administration role so they may re-enter the job market after their work related injury.

The Solution:

• Pre-assessed students in order to rate their level of computer and soft skills knowledge.
• Placed the student in the course that would best serve their level of knowledge.
• Courses were taught in a 1:1 or small group environment by Facilitators that were an expert in the topics covered. The small student to teacher ratio provided the individual attention needed for the student’s success.
• During the course, they were given assignments and projects to continue assessing their progress.
• At the end of the course they completed a capstone project where students demonstrated their confidence to return to work in a new role.

Results:

• Training resulted in over 87% of program attendees being equipped to land their first in-office role.
• Participants gained the confidence they needed to succeed in obtaining job interviews and getting hired.
• Increased ability to relate and understand workplace etiquette.
• Professional communication both verbally and digitally improved significantly.

List of Software Used

Microsoft Office 365 Applications:

• • Word
  • Excel
  • PowerPoint
  • Outlook
  • Teams